Help/Inquiries
- よくあるお問い合わせ
- 『山下智久 祭 circle 2025』について
- サイトリニューアル後の初回ログインについて
- 入会について
- お子様・スマートフォン未所持の方の入会について
- 会費のお支払いについて
- ログインについて
- 登録情報の変更について
- スマートフォンの機種変更について
- 継続について
- 退会について
- アプリについて
- 各種メールについて
- Tomo's official storeについて
- 発送物について
- サイトの利用・コンテンツについて
- others
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Q.
W会員先行で落選した場合Club9先行やFC先行に申し込めますか？
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Q.
これから入会しても会員先行に応募できますか？
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Q.
FC先行とは何ですか？
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Q.
What should I do if I wish to visit in a wheelchair?
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Q.
年齢制限はありますか？
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Q.
元々予定していた同行者が行けなくなりました。家族・友人に変更できますか？
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Q.
電子チケットの対応機種を教えてください。
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Q.
What is "first login"?
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Q.
Do I always have to log in for the first time?
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Q.
I forgot my email address (for those who have completed membership by February 20, 2024)
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Q.
I don't know the password when logging in for the first time.
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Q.
I cannot log in even after entering my email address and 8-digit date of birth.
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Q.
After verifying the email address in STEP 4, I did not receive the "membership registration URL notification email".
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Q.
In STEP 5, you will receive an email saying "Notification of acquired ID". What should I do?
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Q.
You will be asked to enter your password in STEP 6. (For those who already have Plus member ID)
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Q.
Can I log in for the first time using my family member's Plus member ID?
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Q.
Can I check by myself whether the first login is complete?
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Q.
The first login should have been completed, but I can't log in.
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Q.
What is Tomohisa Yamashita official fan club "Club9"?
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Q.
Please tell me how to join.
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Q.
Can I join using something other than a smartphone?
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Q.
Can I view the site content without paying the membership fee?
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Q.
Can I register as a member using a name other than my real name?
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Q.
Can one person register more than one?
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Q.
My family members have already joined, can they join at the same address?
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Q.
Can I join even if I live overseas (outside Japan)?
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Q.
Are there any email addresses that cannot be used for registration?
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Q.
How long does it take to become a member after paying the membership fee?
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Q.
Please tell me about the membership expiry date.
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Q.
My child would like to join, but can a parent pay the membership fee on his/her behalf?
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Q.
Children don't have their own email addresses.
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Q.
Can I change the name and registration information later?
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Q.
I registered as a member on the site before the renewal. Do I have to pay the membership fee again?
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Q.
Please tell me which payment methods are supported.
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Q.
Please tell me which credit cards are available.
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Q.
Can I use debit cards, prepaid cards, and bundle cards?
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Q.
The message "The maximum number of errors has been reached" is displayed and you cannot register as a member.
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Q.
I would like to register using a credit card, but an error message appears.
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Q.
Can I check or change the registered credit card information?
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Q.
Can I change my payment method?
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Q.
Are there any differences in the services provided depending on the payment method?
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Q.
I forgot my password.
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Q.
Do you have a membership number?
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Q.
I have completed payment, but I cannot log in.
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Q.
What is Plus member ID (formerly EMTG ID)?
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Q.
Where can I check my Plus member ID (formerly EMTG ID)?
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Q.
I want to delete my Plus member ID (formerly EMTG ID).
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Q.
I have acquired multiple Plus member IDs (formerly EMTG IDs). What should I do?
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Q.
What should I do if my last name has changed?
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Q.
Can I change the registered name?
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Q.
I registered my date of birth and gender incorrectly.
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Q.
What should I do if my address or phone number changes?
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Q.
Can I change my registered email address?
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Q.
I can't change my email address because the message "It's already in use" appears.
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Q.
Please tell me how to continue the procedure.
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Q.
Before the site renewal, I paid with a credit card and set it to auto-renewal. Will it continue automatically after renewal?
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Q.
My membership number has changed even though I have completed the renewal procedure.
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Q.
Even though I had no recollection of completing the procedure, it was automatically continued.
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Q.
My membership has expired. Can I continue the process now?
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Q.
What is "credit card automatic renewal"?
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Q.
Please let me know how I can check if my credit card is automatically renewed.
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Q.
Please tell me how to stop automatic renewal of my credit card.
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Q.
Can I change the credit card information used for automatic renewal?
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Q.
How can I change automatic continuation from "no" to "on"?
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Q.
My subscription is being automatically renewed, but I would like to continue using "convenience store payment". What should I do?
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Q.
I have it renewed automatically, when will the expiration date be updated?
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Q.
One month before my membership expired, I received an email from my credit card company informing me that my membership fee would be withdrawn.
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Q.
Please tell me how to cancel my membership.
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Q.
I paid by credit card before the site renewal. I would like to cancel my membership without continuing for the first year, will my membership fee be automatically deducted?
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Q.
It was supposed to be an automatic renewal, but I was cancelled.
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Q.
What is in-app purchase (App Store payment/Google Play payment)?
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Q.
I registered via the app, but has the membership fee changed?
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Q.
I can't log in to the app.
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Q.
After I reinstalled the app, I can no longer log in.
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Q.
If I change my phone model, can I still use the app?
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Q.
Please tell me how to carry out various procedures using the app.
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Q.
How do I cancel in-app purchases (App Store payments/Google Play payments)?
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Q.
アプリに「山下智久の日記」「オーナーの声日記」が反映されません。
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
How often is the email newsletter delivered?
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Q.
I would like to stop receiving email newsletters.
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Q.
Can I change the email newsletter recipient?
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Q.
I contacted you, but have not received a reply.
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Q.
You will continue to receive email newsletters even after you cancel your membership.
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Q.
I didn't receive my birthday email.
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Q.
Please tell me the details of the items you are selling.
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Q.
Can I cancel, return or exchange products purchased at Tomo's official store?
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Q.
Where can I see my goods purchase history?
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Q.
Please tell me about the goods you are currently selling.
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Q.
When will I receive my membership benefits?
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Q.
Before the renewal, I was a Heart9 member (Japanese address), but due to the transfer I became a Club9 member. Will I receive my membership card?