About first login after site renewal
I forgot my email address (for those who have completed membership by February 20, 2024)
We will inform you after confirming your identity.
Please fill out the necessary information below and contact us by email.
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▼Required items
・Full name (Kanji)
・Full name (kana)
・Date of birth (8 digits in Western calendar)
・Registered phone number
·post code
・Registered address
・Membership number starting with "9"
・ All email addressesyou have
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»メールアドレス不明のお問い合わせはこちら
※当窓口からの回答メールが届かない方が多いため、icloudアドレスからのお問い合わせはお控えください。
お使いの環境によっては、上記リンクのメールが立ちあがらない場合がございます。
下記アドレス宛にメールをお送りください。
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■宛先
secure_tomohisayamashita@cc.plusmember.jp
■Subject
[STEP3] Unable to log in for the first time: Registered email address unknown
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<Note>
If the required information is left blank, we will not be able to provide you with an answer.Thank you for your understanding in advance.
<Request>
If your name has changed due to marriage, etc., please let us know both your maiden name and new name.
Other questions regarding "About first login after site renewal"
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Q.
What is "first login"?
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Q.
Do I always have to log in for the first time?
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Q.
I don't know the password when logging in for the first time.
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Q.
I cannot log in even after entering my email address and 8-digit date of birth.
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Q.
After verifying the email address in STEP 4, I did not receive the "membership registration URL notification email".
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Q.
In STEP 5, you will receive an email saying "Notification of acquired ID". What should I do?
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Q.
You will be asked to enter your password in STEP 6. (For those who already have Plus member ID)
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Q.
Can I log in for the first time using my family member's Plus member ID?
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Q.
Can I check by myself whether the first login is complete?
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Q.
The first login should have been completed, but I can't log in.
If the above example does not resolve your issue, please contact us using the form below.