About login
I forgot my password.
please confirm the following.
[1] Password reset
From the TOP page » [LOGIN] » [Forgot your password], enter your registered email address or Plus member ID and date of birth, and press the "Authenticate" button.
We will send you a "URL for resetting your password" to your registered email address.
By accessing the URL in the email, you can complete resetting your password.
»Click here for the password reset page
*Can be set to half-width alphanumeric characters/up to 12 digits
If 24 hours have passed since you received the email, please try again from "Forgot your password?"
*If you do not receive the email, please here "Please confirm.
[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in model, etc., please contact us with the following information.
==========
・Full name (Kanji)
・Full name (kana)
・Date of birth (8 digits in Western calendar)
·Your phone number
·email address
·prefectures
・ Plus member ID
==========
»Click here to contact us if you have forgotten your password
*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.
*Depending on your environment, the email link above may not launch.
[1] Password reset
From the TOP page » [LOGIN] » [Forgot your password], enter your registered email address or Plus member ID and date of birth, and press the "Authenticate" button.
We will send you a "URL for resetting your password" to your registered email address.
By accessing the URL in the email, you can complete resetting your password.
»Click here for the password reset page
*Can be set to half-width alphanumeric characters/up to 12 digits
If 24 hours have passed since you received the email, please try again from "Forgot your password?"
*If you do not receive the email, please here "Please confirm.
[2] If you cannot reset your password
If you are unable to use your registered email address due to a change in model, etc., please contact us with the following information.
==========
・Full name (Kanji)
・Full name (kana)
・Date of birth (8 digits in Western calendar)
·Your phone number
·email address
·prefectures
・ Plus member ID
==========
»Click here to contact us if you have forgotten your password
*Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from our counter.
*Please note that we will not be able to respond if the required fields are left blank.
*Depending on your environment, the email link above may not launch.
In that case, please contact us using this [Contact Form].
Other questions regarding "About login"
-
Q.
Do you have a membership number?
-
Q.
I have completed payment, but I cannot log in.
-
Q.
What is Plus member ID (formerly EMTG ID)?
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Q.
Where can I check my Plus member ID (formerly EMTG ID)?
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Q.
I want to delete my Plus member ID (formerly EMTG ID).
-
Q.
I have acquired multiple Plus member IDs (formerly EMTG IDs). What should I do?
If the above example does not resolve your issue, please contact us using the form below.