About various emails
I didn't receive my birthday email.
Even if you have not received the notification email, you can still check the message on MYPAGE.
*The viewing period is 7 days.
If you are unable to confirm your birthday on My Page, please contact us with the details below.
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<Subject>
Inquiries where birthday message cannot be confirmed
<Main text>
・Name (full name)
・Date of birth (from the Western calendar)
・ Plus member ID
・Registered email address
·prefectures
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<Note>
・Please fill in all required information.
・Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
Other questions regarding "About various emails"
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
How often is the email newsletter delivered?
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Q.
I would like to stop receiving email newsletters.
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Q.
Can I change the email newsletter recipient?
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Q.
I contacted you, but have not received a reply.
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Q.
You will continue to receive email newsletters even after you cancel your membership.
If the above example does not resolve your issue, please contact us using the form below.