About various emails
I didn't receive my birthday email.
Even if you have not received the notification email, you can still check the message on MYPAGE.
※閲覧期間はお誕生日当日を含め7日間です
If you are unable to confirm your birthday on My Page, please contact us with the details below.
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<Subject>
Inquiries where birthday message cannot be confirmed
<Main text>
・Name (full name)
・Date of birth (from the Western calendar)
・ Plus member ID
・Registered email address
·prefectures
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<Note>
・Please fill in all required information.
・Please refrain from making inquiries from iCloud addresses, as many people do not receive response emails from us.
Other questions regarding "About various emails"
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Q.
I am not receiving emails from the fan club.
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Q.
I did not receive a reply email containing the URL for new member registration.
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Q.
Where can I subscribe to the members-only email newsletter?
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Q.
How often is the email newsletter delivered?
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Q.
I would like to stop receiving email newsletters.
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Q.
Can I change the email newsletter recipient?
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Q.
I contacted you, but have not received a reply.
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Q.
You will continue to receive email newsletters even after you cancel your membership.
If the above example does not resolve your issue, please contact us using the form below.