frequently asked Questions
I contacted you, but have not received a reply.
We are currently receiving a large number of inquiries, and it may take some time for us to respond.
We apologize for any inconvenience this may cause to our users, but as we are responding to inquiries in order of arrival, we ask that you refrain from sending multiple inquiries or sending multiple messages in succession regarding the fact that you have not received a reply orthat you would like a quicker reply.
Thank you for your cooperation of everybody.
In addition, we will replyto your inquiries from the [cc.plusmember.jp] domain.
Please be sure to set and confirm that you allow receiving emails from the above domains.
*If you have an icloud/gmail/PC address, please check other than your inbox, such as the "promotion tab" and spam folder.
▼Contents that we cannot answer or provide information about
We are unable to respond to inquiries regarding the following matters. Please note.
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・Inquiries other than those related to the fan club
・Inquiries regarding live ticket advance, ticketing, seating, etc.
・Opinions, questions, and requests regarding member artist activities
・Opinions and questions regarding members' private lives
・About information that has not been announced on the official website, official SNS, etc.
・Opinions and questions regarding staff
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▼If you have any questions about the birthday commemorative lottery, please contactthe following instead of the fan club.
▼ If you have any questions about Tomo's official store or purchased products, please contactthe following instead of the fan club.
Please also see the following:
Other Frequently Asked Questions
If the above example does not resolve your issue, please contact us using the form below.