frequently asked Questions
I contacted you, but have not received a reply.
We are currently receiving a large number of inquiries, and it may take some time for us to respond.
ご利用の皆様にはご迷惑をおかけいたしますが、順次対応しておりますので、返信がない・早く返事が欲しい・友人が困っていますといった内容のお問い合わせ・連投は避けていただきますようお願い申し上げます。
Thank you for your cooperation of everybody.
In addition, we will replyto your inquiries from the [cc.plusmember.jp] domain.
必ず上記ドメインの受信許可設定・確認をお願いいたします。
*If you have an icloud/gmail/PC address, please check other than your inbox, such as the "promotion tab" and spam folder.
▼Contents that we cannot answer or provide information about
We are unable to respond to inquiries regarding the following matters. Please note.
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・Inquiries other than those related to the fan club
・Inquiries regarding live ticket advance, ticketing, seating, etc.
・Opinions, questions, and requests regarding member artist activities
・Opinions and questions regarding members' private lives
・About information that has not been announced on the official website, official SNS, etc.
・Opinions and questions regarding staff
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▼ If you have any questions about Tomo's official store or purchased products, please contactthe following instead of the fan club.
▼If you have any questions about the birthday commemorative lottery, please contactthe following instead of the fan club.
Please also see the following:
Other Frequently Asked Questions
If the above example does not resolve your issue, please contact us using the form below.