frequently asked Questions
"Privacy Policy" will be displayed.
[Agreement to use cookies] may be displayed at the bottom of the page.
You must agree to this in order to view this page.
Please press [Agree] and then try logging in.
■If [Agreement to use cookies] is not displayed and you are redirected to [Privacy Policy]
After clearing your browser's cache, please access the page again.
*If you delete cookies and browser cache, all login information for other sites will also be deleted.(You will be logged out)
*We recommend that you write down your login ID in advance.
The operating procedures for various settings may differ depending on the device.
If you are unsure of how to use it, please contact your mobile phone company (shop).
▼If you are using iPhone (Safari)
1. From the home screen select “Settings” – “Safari”
2. Tap "Clear history and website data"
*About using recommended browsers
The recommended browser for using this site on an iPhone is "Safari."
If you are logging in from a different browser such as "Chrome",please try accessing/logging in from "Safari".
▼If you are using Android (Chrome)
1. Open the Chrome app on your Android phone.
2. Tap the 3-point leader at the top right of the screen.
3. Tap History Next Clear browsing data.
4. Select the period at the top. To remove everything, select All time.
5. Cookies and site data and Cached images and files
Check the box next to it.
6. Tap Clear data.
Other Frequently Asked Questions
If the above example does not resolve your issue, please contact us using the form below.