About the shipment
5年継続特典（Mr.Ｐラバーキーホルダー）の不良は交換してもらえますか？
In the unlikely event that you receive a defective item, we will exchange it.
Please take a photo so that we can see the defective part, and contact us by email with the following information:
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・Registered full name (kanji/kana)
・Registered phone number
・Registered email address
・ Plus member ID (formerly EMTG ID) or membership number
・対象の特典物【継続特典】
-Photos showing the defective parts (please attach)
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>>For inquiries regarding defective bonus items, click here
※画像は複数枚添付いただきましても問題ございませんが、
Please adjust the size so that it is 1MB (megabyte) or less.
*We cannot exchange envelopes if they are dirty.
※発送の際、梱包には十分注意しておりますが、配送状況により外箱に多少の潰れが生じる可能性がございます。外箱の交換は基本的に出来かねますのであらかじめご了承ください。
※お送りいただいたお写真を確認のうえ、不良と判断された場合にのみ交換対応をさせていただきます。
Other questions about "Shipping"
If the above example does not resolve your issue, please contact us using the form below.