TOMOHISA YAMASHITA OFFICIAL SITE

It has been decided that New Year's cards will be sent from Tomohisa Yamashita to Club9 members!

[Club9 New Year's card recipients]

Those who enroll or renew (= complete payment)by Friday, December 5, 2025

* Customers whose registered address is overseas and those who joined via Tomohisa Yamashita app are not eligible for shipping.

*Currently inactive members whose membership expiration date is the end of November will not be eligible for shipment unless they complete the renewal procedure within the above period.

*Please note that we cannot deliver membership cards, newsletters, etc. to those who have been unable to receive their items more than twice in the past due to an incorrect address or a long absence.

[Shipping time]

Scheduled to arrive on Thursday, January 1, 2026

*Currently inactive members whose membership expiration date is the end of November 2024 will not be eligible for shipping unless they complete the renewal procedure by 23:59 on Friday, December 5, 2025.

[Please confirm your registered address]

New Year's cards will be sent to the name and address registered on your My Page as of Friday, December 5th.

Please check your registered address once again.

If there are any changes to your registered address, please update it on "MYPAGE" by 23:59 on Friday, December 5th.

【please note】

*Please do not omit any addresses, as this may result in delivery accidents.

*Please make sure that the apartment name and room number are registered.

*Please make sure to write your name on the post as the item will be delivered to your mailbox.

*If the recipient's name is different from the name on the nameplate, please register the name on the nameplate at the end of the address, such as "Mr./Ms. XX."

*If you plan to move after the deadline, please register your new address or use the moving/forwarding service.

*Please note that we cannot resend packages that have not arrived due to incomplete registration or a late application after changing your address.

*We will not accept any re-delivery or exchange for any damage or loss due to customer's convenience, or after use. Please handle with care.

*Please note that we cannot deliver membership cards, newsletters, etc. to those who have been unable to receive their items more than twice in the past due to an incorrect address or a long absence.

※Regarding undelivered or defective New Year's cards※

If you have not received your receipt by Thursday, January 15, 2026, please contact us by Wednesday, January 21, 2026.

Please note that we will not be able to respond to inquiries made before the inquiry period. Please contact us using the form below within the period.

Please note that we will not be able to respond to your inquiry for any reason if the inquiry period has passed.

Click here for the non-delivery/defective form>>

https://secure.plusmember.jp/tomohisayamashita/1/questionnaire/54/3ac55/?_normalbrowse_=1

*Access will be available from Friday, January 16th onwards

[Regarding refusal to receive New Year's cards]

If you are unable to receive New Year's cards due to mourning or other reasons, please contact us using the "Inquiry Form" by 23:59 on Friday, December 5, 2025.

Please note that we will not be able to respond to inquiries made after 23:59 on Friday, December 5, 2025.

Click here for the refusal form>>

【frequently asked Questions】

Q: I want to change my address.

A: After logging in to the "Club9" website, select "Confirm/Change Member Information" on "MYPAGE" and proceed from "Confirm/Change Registration Information." Registration changes cannot be made from the app. Please be sure to try accessing from a web browser.

Q: I want to change my last name.

A: If you wish to change your name due to marriage or other reasons, please contact us here.

Q: I think I have completed the initial login, but I can't log in.

A: Please check here.

Q: My membership has expired. Can I still renew my membership?

A: Please check here.

Q: My membership number has changed after the renewal.

A: Please check here.

If you have any questions, please check Help/Inquiries.