Regarding cancellation of duplicate orders in tour goods mail order
FC NEWS
Thank you for always using Club9.
Due to the concentration of access during the sale of tour goods, we are currently experiencing issues such as items not being added to the cart correctly, duplicate payments being made, and payments not being completed. We sincerely apologize once again for the inconvenience caused.
As we mentioned in the previous announcement, we are currently offering a discount to customers who place an order at the Club9 Store between [July 9th (Sunday) 19:00 to July 10th (Monday) 06:00]. If you have made duplicate orders, we will cancel them.
The deadline for canceling duplicate orders is 23:59 on Saturday, July 15th.
We apologize for the inconvenience and thank you for your understanding.
<Input method>
1. Access the above URL.
2. Enter your member number, name, postal code, address, phone number, and email address.
3. Select [About mail order/cancellation] as the inquiry type.
4. Enter the [order number] of the order you want to cancel.
*Please enter only the order number for which you wish to cancel (refund).
*You can check your order number from the purchase history on Club9 My Page.
5. Select the payment type at the time of payment (credit card payment/convenience store payment/cash on delivery).
6. Enter the bank account information required for the transfer according to the fields and submit the form to complete.
*We cannot accept cancellations of only part of your order.
*Please note that we may not be able to accept cancellations (refunds) after the product has been shipped.
*If you contact us using a method other than [About mail order/cancellation] on the inquiry form, we may not be able to provide a refund.
■Notes regarding refunds
Refund methods vary depending on the payment type.
(a) In the case of credit card payment
Refunds will be made by canceling your credit card charge.
Please check with your credit card company regarding the refund date and time as it varies depending on your credit card company.
(b) In the case of convenience store payment
Payment will be made to the designated account entered in the special form.
*The scheduled refund date varies depending on the date you entered. Thank you for your understanding.
・Bank transfer fees and convenience store usage fees (*only for convenience store payment users) will be borne by the management office.
・The payment will be automatically canceled after 3 days of the payment deadline. If you wish to cancel, please do not proceed with payment.
(c) In the case of cash on delivery
If you wish to cancel, we will not ship the item and there will be no refund.
*Depending on the timing of your application, the product may have already been shipped.
Therefore, customers who choose cash on delivery are also required to enter bank account information for refund.
・Bank transfer fees will be borne by the management office.
※※Other notes※※
- If you wish to cancel multiple orders, you can apply for 10 order numbers at once, so please enter all the order numbers you wish to cancel (refund).
Please enter the 7-digit number listed in your purchase history on Club9 My Page in the order number field.
・Since each order number is packed and shipped, shipping charges will be charged for each order number.
If you wish to place an order again after canceling, please confirm the details of your order.
・Due to system issues, we are unable to make changes to your order.
We apologize for the inconvenience, but please purchase the desired product again after processing the cancellation.
-In rare cases, we may not be able to cancel your credit card charge or refunds may be processed by cash on delivery, so we ask all customers to enter their bank account information.
・We will respond sequentially, but due to the large number of inquiries we are currently receiving, it may take time for us to respond and respond.
We apologize once again for the inconvenience caused to our customers.
Thank you for your continued support of Club9.