Regarding duplicate orders in tour goods sales
FC NEWS
Online sales of tour goods, which started accepting orders from 7:00 pm on Sunday, July 9th, continue to be difficult to connect due to the concentration of access at the time of release, and the items you want are not correctly added to the cart or are duplicated. There have been cases where payments have been made or payments have not been completed.
The cause is an overload caused by concentrated access to the site. We deeply apologize for the inconvenience and concern we have caused you.
We apologize for the inconvenience caused by this issue in the past, and we have taken measures to prevent this from happening, but we would like to once again apologize for the inconvenience caused.
The issue that caused the issue has now been resolved, but we will be working to correct duplicate orders as soon as possible.
We apologize for any inconvenience this may cause you, but please check the status of your purchase on Club9's My Page to ensure that your purchase is what you expected.
■How to check
1. Access Club9 My Page
2. Log in by entering your registered email address and password.
3.Purchase history (please check
If you have made duplicate payments, we will cancel them. Information on how to cancel (refund) will be provided on Club9 INFORMATION.
We sincerely apologize for the inconvenience caused.
Thank you for your continued support of Club9.